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Return and Exchanges

Returns and exchanges



All domestic orders will be processed within two business days. To contact our customer service, please call us at 1-888-98-SHANY (221) during our business hours, Monday through Friday, from 10 a.m. – 6 p.m. (CT). You may also email us at


We are no longer processing orders outside of the U.S., Canada, Mexico and U.K..


We want you to be 100% satisfied with your order. If for any reason you must return your order, please fill out the order information below and print your free return label within 30 days. All products must be returned unopened and in their original packaging.

**Packages damaged in transit will be eligible for exchange only. Shipping cost will be deducted from orders returned for full refund. Please note that, depending on your credit card company, it may take an additional 3-10 business days after your credit is applied for it to post to your account.

Please call our customer service team M-F 10:00 A.M.- 6:00 P.M. (CST) if you have any questions.

Please complete the form below to request an RMA number.