We are always striving to be the best, but we can always use your help. Your thoughts and opinions aid us in developing the best products for our #SHANYnation.
How to Leave a Review
- Sign in to your account. If you don't already have an account, please create one.
- Navigate to the product you would like to review.
- When you are on the product's page, find the Reviews tab (the tab will be on top of the box with the product's long description).
- Click on the Reviews tab, and then fill out the information for the review. Although you do not have to leave a long review, the more information you provide, the more helpful it is to both the SHANY team and other buyers.
You can search for your product in the search box below:
Here are some best practices for using the search box to find your product:
- Search by SKU (Ex: SH-7L)
- Search by products color (Ex: Victory, Genie, Flirt, etc)
- Search by product name in quotation marks (Ex: "Beauty Cliche", "Beauty Book")
In order to validate the authenticity of each review, all customers who wish to leave a review must do so from a registered account.
Reviews and Resolutions
If you are having issues with your product and need assistance, please contact our Customer Service department before placing a review. Submitted reviews are not monitored on a daily basis and we would love to help you in a timely manner.
Why isn't my review posted yet?
Most reviews are approved within 48 hours. In order to speed up the process of getting your review posted please keep the following in mind:
- Stay on topic We ask that your product review focuses on the item in question.
- Keep it authentic Reviews that contain false information will not be posted or may be deleted.
- Don't seek resolution Reviews containing content dealing with shipping or customer service will not be posted.
- Limit your posts Multiple reviews on the same product will only delay your review's approval.
- Complete your post Reviews that cut off in the middle of a sentence will not be posted.
- Clean it up Any review containing rudeness or foul language will not be posted.
We maintain the right to not publish or delete reviews that do not abide by the above policies.
I can't submit my review
Before attempting to submit your review, please log in to your account. If you are signed in, and are still having difficulties, please contact us for assistance.
I purchased my SHANY products from another marketplace, can I still submit my review?
Yes! However, as stated above, if you are seeking resolution with a seller, please contact the seller’s Customer Services directly, as we cannot help you unless you made a purchase through this website.
I want to upload images of my product
Unfortunately, we can’t do that...yet! We are working toward a bigger and better review system to be available in mid 2017.