Some customers have reported they can not reset their password or can not log in to their account. please do not log in to your account and call or email our office for checking the status of your order, while we fix this issues. Please do not send us more than one email and only to Info@Shanycosmetics.com, our email system is blocking the email addresses that sends multiple emails as a spam. we appreciate your patient on this matter and sorry for the inconvenience. all of your orders has shipped out for Black Friday week and Cyber Monday sale, all US customers should have their package between 12/8 to 12/15th .